Plaintiff Personal Injury Client Support Representative

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Respond to, screen, and direct incoming calls to the relevant team member.

• Take and convey messages or forward calls to voicemail when staff members are unavailable.

• Record phone calls and upload documents into the online document management system.

• Provide administrative support to office personnel, including faxing, copying, and organizing files.

• Maintain consistent communication with clients and address their inquiries.

• Acquire insurance coverage details promptly.

• Follow up on medical treatments to ensure continuity of care.

• Request and retrieve medical records and billing statements from healthcare providers.

• Interact with insurance companies regarding treatment status and update adjuster information in the system.

• Execute additional administrative and case-related tasks as assigned.

⛳️ Requirements

• Experience in plaintiff personal injury law firms.

• Background in medical offices or healthcare scheduling.

• Experience in legal intake or case support.

• Proficiency in call centers handling high-volume inbound calls.

• Experience in virtual assistant roles supporting U.S. businesses.

• Familiarity with CRM or case management systems (Litify, Filevine, SmartAdvocate, Clio, etc.).

• Strong written and verbal English skills with professional proficiency in Spanish.

🏝️ Benefits

• Paid time off.

• Healthcare benefits.