Physician Support Representative III

This is a fully remote position, open to applicants in New York.

📋 Description

• Executes intricate secretarial and administrative tasks in a dynamic environment, supporting clinical, educational, and academic initiatives.

• Oversees all clinic preparations, which include managing providers' schedules and calendars while enhancing provider-patient appointments, coordinating patient care, and supporting information/data needs.

• Acts as the primary liaison for provider(s).

• Organizes provider(s) calendar and prioritizes appointments and meetings according to provider preferences.

• Evaluates and recommends solutions among competing demands.

• Continuously reviews clinical schedule(s) to identify opportunities for maximizing providers' time and efforts.

• Locates missing orders and submits them for review and approval.

• Anticipates the requirements of insurance companies by collecting all necessary information for referrals and prior authorizations.

• Implements provider preferences and protocols to select various possibilities for executing and/or delegating follow-up actions based on the provider’s patient notes.

• Drafts, edits, and secures signatures for non-routine correspondence related to appeals on denied claims, including gathering all required information and drafts for provider signatures.

• Manages provider(s) documentation and information effectively.

• Composes and types non-routine correspondence delivering factual information.

• Coordinates travel arrangements, conference registrations, and hotel bookings.

• Interacts with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider.

• Investigates hospital medical records for information requested by physicians, insurance companies, and attorneys.

• Determines the sequence of daily surgeries and ambulatory procedures based on patients’ medical conditions and severity.

• Negotiates the surgical/procedure schedule by conveying complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center staff.

• Approves overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency.

• Authorizes rescheduling in the event of cancellations by applying surgical scheduling protocols.

• Procures all necessary surgical/procedure equipment, devices, and medications following the required protocols for conducting surgery/procedures.

• Follows up to ensure the order is completed and prepared for surgery/procedure.

• Implements multiple contingency plans to guarantee that all details, materials, and locations are ready for scheduled surgeries/procedures.

• Ensures that patient education and follow-up details are tailored according to pre-operative readiness and post-operative rehabilitation expectations and activities.

• Responsible for the completeness of all relevant information from pre-op testing and evaluations for anesthesiologist and Operating Room review.

• Gathers necessary details from various tabs within the electronic medical record for review when completing disability paperwork.

• Evaluates calls to understand patient needs, prioritizes medical issues, obtains responses from providers, and follows up with patients.

• Serves as the primary contact for patients pre and post-operative.

• Executes additional duties as assigned.

⛳️ Requirements

• High School diploma and a minimum of 2 years of relevant experience required.

• Or an equivalent combination of education and experience.

• Preferably knowledgeable in Medical Terminology, and experienced with surgical/appointment scheduling software (such as Flowcast) and electronic medical records.

• Required to demonstrate strong customer relations skills.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Collaborative and supportive working environment.