Physician Advisory Services Assistant Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• The Assistant Manager plays a crucial role in enhancing the profitability and success of the Regional Operations Center by aiding in financial, operational, and team objectives.

• This position closely collaborates with the Operations Manager to achieve referral and revenue targets, enhance staffing efficiency, and uphold high standards of performance and client satisfaction.

• The Assistant Manager is involved in reporting, process enhancement, and fostering a positive, client-centric work environment.

• The success of Dane Street hinges on both individual and team contributions on a daily basis. We prioritize the care of our customers, each other, and Dane Street itself.

• It is our collective responsibility to nurture a positive workplace that encourages client satisfaction and delivers results.

• **MAJOR DUTIES & RESPONSIBILITIES**

• *Support Revenue Growth*

- Aid in driving revenue by providing excellent customer service.

- Ensure adherence to scheduling best practices and turnaround time standards.

- Support the timely delivery of high-quality reports.

- Address and resolve client inquiries promptly.

• *Support Physician Cost Optimization*

- Assist in aligning client invoices with established fee schedules.

- Aid in selecting the appropriate physicians based on claimant location, specialty, and pricing criteria.

- Help maintain relationships with key physicians to encourage panel retention.

• *Support Staff Performance and Capacity*

- Assist in tracking performance metrics for Customer Service Representatives (CSR) and Quality Assurance (QA) Specialists.

- Support efforts to achieve or surpass departmental productivity and quality benchmarks.

- Participate in the onboarding and training of new team members as staffing needs arise.

- Provide assistance with performance feedback and documentation as necessary.

• *Client Interaction*

- May support client visits and meetings with the Sales team as required.

• *Operational Support*

- Assist in overseeing overall production, performance, and quality for the designated region.

- Help plan and organize daily operational tasks.

- Assist in reviewing productivity, financial, and activity reports.

- Collaborate with support departments such as Human Resources, Finance, IT, and Business Analysis to achieve operational objectives.

- Help evaluate staffing and resource needs to meet production goals.

- Assist in coordinating and supporting the deposition process as requested by clients or defense counsel.

• Other duties and special projects as assigned based on business requirements.

⛳️ Requirements

• EDUCATION/CREDENTIALS:

• An Associate’s Degree or Bachelor’s Degree is preferred.

• LPN Licensure is preferred but not mandatory.

• JOB RELEVANT EXPERIENCE:

• Prior business experience in a healthcare and/or insurance environment is preferred.

• Business experience in Worker’s Compensation and/or Auto insurance is required.

• JOB RELATED SKILLS/COMPETENCIES:

• Exhibit outstanding communication skills with a solid understanding of company business lines.

• Ability to apply critical thinking, manage time effectively, and meet specific deadlines.

• Proficiency in computer usage and typing skills is essential.

• WORKING CONDITIONS/PHYSICAL DEMANDS:

• Any lifting, bending, traveling, etc., necessary to perform the job duties listed above.

• Extended periods of sitting and computer work.

🏝️ Benefits

• Join our team at Dane Street and take advantage of a comprehensive benefits package crafted to support your well-being and peace of mind. We offer various benefits, including medical, dental, and vision coverage for you and your family.

• Additionally, we provide voluntary life insurance options for you, your spouse, and your children.

• Other voluntary benefits include hospital indemnity, critical illness, accident indemnity, and pet insurance plans.

• Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost.

• Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match assists you in planning for your future.

• Apple equipment and a media stipend are provided for remote workspace.