Phone Support Representative – Temp-to-Hire

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Manage incoming customer chats, texts, and emails—providing assistance with order details, tracking, updates, cancellations, and offering comprehensive information about our products and website.

• Respond to and resolve customer inquiries regarding orders, ensuring all information shared is precise and up-to-date.

• Utilize various software and systems to access customer accounts, record case notes, process orders, and securely manage payment information.

• Act as a representative of the Journeys brand by personalizing each interaction and fostering customer loyalty.

• Adhere to attendance expectations and meet key performance indicators (KPIs) to uphold a high standard of service.

• Safeguard the safety and privacy of customer data by complying with all company policies and procedures.

• Undertake additional responsibilities as necessary to support overall business operations.

⛳️ Requirements

• Previous experience in customer service or retail is preferred, though not mandatory.

• Excellent verbal and written communication skills, including a strong command of English grammar and syntax.

• Ability to connect with customers and respond effectively to their needs.

• Comfortable in a fast-paced, constantly evolving environment while achieving performance goals.

• Quick learner who can assess issues and provide clear and accurate solutions.

• Professionalism in addressing and de-escalating conflicts.

• Must be available to work 40 hours per week, scheduled in 8-hour shifts during the following operational hours (CST): Sunday: 10:00 AM – 7:00 PM, Monday–Friday: 7:00 AM – 8:00 PM, Saturday: 9:00 AM – 6:00 PM.

🏝️ Benefits

• Perfect Attendance Bonus: Earn an extra $100 per week for achieving 100% perfect attendance.

• Weekly Pay: Enjoy weekly payments every Friday.

• Paid Training: Begin with two weeks of fully compensated training to ensure your success.

• Supportive Team Environment: Become part of a collaborative and inclusive team that values your contributions.

• Career Opportunity: This is a contracted role for 90 days, with the potential for permanent, onsite employment based on performance and business needs.