Phone Support Agent – 1st Line

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Provide telephone support to customers

• Assist customers through live chat and email

• Supply information regarding products and services

• Analyze and clarify customer needs

• Guide customers on available services

• Evaluate, prioritize, and escalate support requests

• Ensure service delivery marked by professionalism, empathy, and a commitment to customer satisfaction

• Manage support requests through various contact channels

⛳️ Requirements

• Strong enthusiasm for customer relations

• Excellent verbal and written communication abilities

• Interest in and aptitude for customer support

• High customer focus and problem-solving skills

• Strong organizational abilities and information management

• Prior experience in customer service

• Understanding of payment methods and billing processes

• Familiarity with domain name registration and management

• Knowledgeable in shared hosting

• Proficient in Microsoft Word, Excel, and Outlook

• Good command of the English language

🏝️ Benefits

• Structured initial training

• Continuous training opportunities

• Health insurance coverage

• Day off on your birthday

• Social events and team-building activities

• Positive and collaborative work environment

• Stable and consistent opportunities