Customer Care Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• You will serve as the primary contact for ZayZoon customers, offering thoughtful assistance and clear direction via in-app chat and email.

• You will manage complex or sensitive inquiries from start to finish.

• You will advocate for the customer perspective, identifying trends, sharing feedback, and providing valuable insights.

• You will actively participate in enhancing processes within the Customer Care team.

• You will maintain a curiosity about tools and technologies that are pertinent to the team.

⛳️ Requirements

• A minimum of 3 years of experience in a high-volume, fast-paced customer service or support setting.

• Proven ability to manage multiple live chats and emails simultaneously.

• Excellent and confident communication skills.

• Adaptability to change.

• Strong troubleshooting abilities.

• Willingness to collaborate effectively.

• Familiarity with tools such as Google Workspace and Slack.

• A genuine sense of ownership in your responsibilities.

🏝️ Benefits

• Permanently Remote: Work from home, a coffee shop, or outdoors - our positions are fully remote, always.

• Flexible Time Off: Whether you’re planning a lengthy vacation to discover new places, taking short breaks for regular refreshment, or stepping back to master a new skill, our “You-do-You” time off program accommodates the diverse and evolving lifestyles of our team, allowing for a maximum of 6 weeks of vacation.

• Instant Benefits: All full-time employees gain access to medical, vision, and dental benefits from day one, including enhanced mental health coverage and a wellness stipend.

• Inclusive parental leave top-up, earned wage access, real-time market salary data, a supportive culture for lifelong learners, and more.