Customer Care Specialist

This is a fully remote position, open to applicants in Alabama, +1 more state.

📋 Description

• Assist with incoming calls from members

• Provide support over the phone

• Focus on achieving first call resolution

• Effectively handle and respond to customer inquiries

• Submit requests to appropriate departments to avoid recurring issues

• Ensure quick response and resolution of escalated inquiries

• Continuously enhance knowledge of the Vitality program and identify areas for improvement to enrich our members’ experience

• Detect issues or gaps in existing processes and contribute to developing innovative solutions

• Monitor, analyze, and report on enhancements to current processes

• Communicate verbally and/or in writing to both internal staff and external audiences

• Educate customers about the program and website navigation

• Record submitted events

• Perform additional duties as assigned

⛳️ Requirements

• Strong communication abilities

• Excellent organizational skills

• Capability to manage multiple priorities

• Customer-oriented and responsive

• High School Diploma

• **Preferred**

• Bachelor's degree

• 1-2 years of experience in customer service

• Background in health or wellness

🏝️ Benefits

• Medical, Dental & Vision coverage

• 401(k) plan with company matching

• Company-funded Life Insurance (Basic, Voluntary & AD&D)

• Company-paid Short Term & Long Term Disability

• Paid Time Off (Vacation, Sick Leave & Public Holidays)

• 100% Paid Family Leave (Maternity/Paternity)

• Access to Wellness Resources