Pharmacy Services Specialist

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Engage directly with patients to promote generic medication use and facilitate therapy modifications.

• Respond to patient inquiries, resolve issues, and provide educational support.

• Articulate the advantages of generics or suitable therapies to patients.

• Collaborate with the Specialty Projects Team to execute generic conversions or therapy adjustments on selected medications.

• Conduct adherence outreach to assist patients in staying compliant with their treatment plans.

• Manage incoming and outgoing communications with patients, clients, and other stakeholders.

• Proactively gather patient and order details.

• Utilize a working knowledge of insurance, healthcare, and reimbursement protocols for dispensing.

• Process new patient referrals efficiently.

• Offer customer education and consistently evaluate and identify issues.

• Refer pertinent matters to a pharmacist as needed.

• Address patient inquiries on the first call while delivering compassionate customer service.

⛳️ Requirements

• Minimum of 1 year of customer service experience in addressing and resolving customer needs via phone.

• Proven ability to multitask while assisting customers, retrieving information, and delivering communication.

• Must be a resident of Pennsylvania.

• High School Diploma or equivalent qualification required.

• Compliance with HIPAA and governmental regulations is essential.

• Capability to maintain personal internet speeds that meet approved standards for meetings.

• Ability to create and maintain a secure, distraction-free workspace.

• Preferred: At least 6 months of experience in a high-volume call center or customer service setting.

• Preferred: Familiarity with Windows, Microsoft, or similar software applications.

• Completion of the Virtual Job Tryout is mandatory as part of the application process.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Supplemental benefits and discount programs available.

• Comprehensive PTO package for full-time employees.

• 10 paid holidays recognized by the company.

• Options for retirement savings.

• Access to wellness programs.

• Additional resources to support physical, emotional, and financial health.

• Extensive training program provided.

• Flexibility to work from home if performance standards are met.

• Monday through Friday work schedule with weekends off.

• Defined schedule with options for flexibility.