Pharmacy Operations Specialist, PharmD

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the clinical and operational subject matter expert during implementations, from contract signing to go-live and stabilization.

• Lead discovery sessions with health system pharmacy teams to grasp workflows, system configurations, and operational needs, converting these into a customized implementation strategy.

• Configure and validate the platform to align with customer-specific pharmacy workflows, formulary structures, and operational protocols.

• Assist in delivering training for pharmacist and technician end-users, ensuring teams feel confident and capable prior to go-live.

• Engage in customer onsite visits, virtual meetings, and calls.

• Aid in preparing customer-facing materials such as training manuals, onboarding documents, and go-live checklists.

• Represent the customer’s perspective internally, relaying implementation feedback and insights to the Product team to guide the roadmap.

• Maintain the customer relationship after go-live, with a focus on peer pharmacists, pharmacy technicians, and health system leadership.

• Collaborate with Customer Success to enhance adoption and usage, proactively identifying customers who may require extra support, training, or re-engagement.

• Participate in regular business reviews with health system pharmacy leadership to evaluate value realization, identify challenges, and align on objectives.

• Lead ongoing training and enablement initiatives to ensure teams are maximizing platform capabilities.

• Assist in identifying and pursuing expansion opportunities, including additional use cases, user growth, and new departmental adoption, in collaboration with Sales, Customer Success, and Account Management teams.

• Act as the customer’s voice internally, providing post-go-live feedback and insights to the Product team to influence the roadmap.

• Work closely with Product and Engineering teams to highlight product recommendations, configuration limitations, and feature requests.

• Document implementation and post-go-live learnings, workflow patterns, and customer feedback to help develop scalable playbooks.

• Offer internal enablement to support teams regarding pharmacy workflows, terminology, and best practices.

• Contribute to the creation and upkeep of implementation and Customer Success templates and internal resources.

⛳️ Requirements

• PharmD or equivalent clinical background is highly preferred; a comprehensive understanding of health system pharmacy operations is essential.

• 3–5+ years of experience in health system pharmacy or within a healthcare technology company serving health system clients.

• Proficient in using Epic or Cerner EHRs.

• Demonstrated ability to engage effectively with pharmacy leaders (e.g., Chief Pharmacy Officers, VPs/Directors of Pharmacy).

• Experience in developing and maintaining customer relationships, including through business reviews, adoption tracking, and renewal support.

• Strong project management and organizational skills - you ensure projects stay on schedule and follow through consistently.

• Clear and professional communicator, both in writing and in meetings, capable of translating pharmacy workflows into configuration decisions, training, and strategic discussions.

• Proactive, ownership-oriented mindset - comfortable in a fast-paced, entrepreneurial setting where adaptability and initiative are key.

• Proficiency with standard productivity and project management tools (e.g., Google Workspace, Slack, Microsoft Office).

• Familiarity with customer success methodologies, health scoring, or CRM tools (e.g., Salesforce, Gainsight).

🏝️ Benefits

• Health insurance

• Paid time off

• Remote work options