Pharmacy Care Representative

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Make inbound and outbound calls to patients concerning intricate Specialty medication orders, benefit verifications, and onboarding of new patients.

• Organize and manage requests for new shipments and refill orders.

• Gather essential information required to secure insurance coverage for patient medication requests.

• Confirm eligibility, prior authorizations, and other reimbursement prerequisites before shipment.

• Aid in the enrollment and monitoring of new customer referrals.

• Explain CVS/Specialty services to incoming customers.

• Redirect or escalate clinical inquiries and concerns to the staff pharmacist for resolution.

⛳️ Requirements

• Over 1 year of experience in a customer service position managing and resolving a high volume of complex customer inquiries via phone.

• More than 1 year of experience utilizing Windows-based applications such as Microsoft Office (Outlook, Excel, Teams, Word).

• At least 1 year of experience with computer keyboarding, including skills and aptitude.

• A direct and hardwired internet connection to a modem/router within 7 feet of your computer.

• Minimum internet download speed of 25 Mbps and upload speed of 3 Mbps.

• Capability to maintain a secure and private home workspace that is free from distractions.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Sixteen paid days off.

• Ten paid holidays.

• Comprehensive benefits package.