Pharmacy Care Coordinator, MA – Contract to Perm

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform extensive outbound telephone outreach to patients to present Evergreen's pharmacy service, build rapport and trust, and assist patients with the enrollment process.

• Provide clear, standardized messaging by utilizing approved scripts and talking points; address patient inquiries and concerns.

• Secure and document patient consent via phone, as well as collect enrollment details.

• Update patients' preferred pharmacy information in the EHR, initiate electronic prescriptions, and record consent or refusal.

• Oversee outreach queues and follow-up schedules, including multiple contact attempts and prioritization based on urgency and targets.

• Record call activity, outreach attempts, acceptance/declination, and coordination efforts in clinical and operational systems.

• Achieve call center performance benchmarks related to call quality, productivity, average speed of answer, and enrollment/conversion goals.

• Adhere to patient privacy and confidentiality guidelines in line with HIPAA and organizational policies.

• Execute additional duties related to the role as assigned.

⛳️ Requirements

• Valid Medical Assistant certification (CMA/RMA).

• Experience in a telephonic, call-center, or high-volume outbound patient/customer outreach setting.

• Excellent interpersonal and communication skills, with the capability to build trust and engage patients over the phone.

• Background in healthcare, pharmacy, care coordination, or other patient support roles.

• Proficient and comfortable using an electronic health record (EHR/EMR), including documenting encounters, reviewing medication lists, and making authorized updates.

• Strong organizational abilities and meticulous attention to detail, with the capacity to manage multiple patients, tasks, and follow-ups within an outreach queue.

• Familiarity with HIPAA regulations and a commitment to safeguarding patient privacy and PHI.

• Intermediate proficiency in MS Office Suite, including Outlook and Teams.

• Home internet connection that supports a minimum download speed of 25 Mbps and upload speed of 10 Mbps.

• Ability to work from a dedicated space free from ongoing interruptions to protect member PHI/HIPAA information.

• Preferred: previous experience in a healthcare call center or telephonic patient outreach/enrollment.

• Preferred: bilingual in English and Spanish.

• Preferred: experience with phone-based consent capture or enrollment workflows.

• Preferred: background in care navigation, including connecting patients to community resources and addressing social determinants of health.

• Preferred: knowledge of common chronic disease medications and terminology related to prescription coverage.

🏝️ Benefits

• Paid time off starting at 4 weeks for full-time employees.

• 12 paid holidays each year.

• Medical, dental, vision, and life insurance, including a Health Savings Account (HSA) with employer matching.

• Reimbursement for continuing medical education for eligible roles.

• A 401(k) plan where Evergreen matches up to 4% of contributions after six months of employment.

• Paid parental leave.

• A comprehensive training and development program that begins with onboarding and continues throughout your career at Evergreen Nephrology.

• Evergreen will supply remote workers with telephony applications and equipment necessary to fulfill the business requirements of their role.