Pharmacist, Licensed – Medical Information Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Thoroughly and accurately log all Medical Information Requests, Adverse Events, and Product Quality Complaints in adherence to Inizio Engage, client requirements, and federal regulations.

• Conduct compliance calls with volunteers participating in clinical and medical research trials.

• Enroll individuals in educational seminars.

• Offer patient support to those enrolled in Patient Support Programs.

• Gather demographic information and disposition for product, sample, and literature distribution.

• Maintain high quality and productivity standards across all client programs while following program scripts and guidelines.

• Precisely collect information required by specific programs and accurately input it into designated program databases.

• Demonstrate effective communication and tele-management capabilities.

• Engage with callers in an empathetic manner, aiding them in understanding medical terminology when necessary.

• Show adaptability within the department to optimize resource utilization, including performing administrative and non-telecommunication tasks as required.

• Comply with all company policies and Standard Operating Procedures.

• Ensure patient privacy and confidentiality are protected by adhering to the Privacy and Security Rules established by the Health Insurance Portability and Accountability Act (HIPAA).

• Update and present resume when requested for audits.

⛳️ Requirements

• Doctor of Pharmacy (PharmD) degree.

• Valid pharmacist license in the relevant province.

• Exceptional verbal, written, and listening communication abilities.

• Availability for rotating shifts from Monday to Friday between 8 am EST and 8 pm EST.

• Proficiency in computer applications, including Word, Excel, PowerPoint, and Outlook.

• Capability to participate in frequent meetings and calls without interruptions or disconnections.

• Familiarity with Call Center Telephone Technology.

• Courteous telephone demeanor.

• Ability to work independently as well as collaboratively in a team environment.

• Results-driven with strong organizational skills and the capacity to work cross-functionally.

• Organizational skills capable of managing multiple projects at once.

• Strong problem-solving abilities.

🏝️ Benefits

• Health benefits starting from the first day of employment.

• Length of Service Awards.

• Quarterly Star Awards.

• Annual Inizio Circle of Excellence Awards.

• Referral bonus.

• Access to a library of online training courses.