Personnel Services Specialist – zvoove Payroll

This is a fully remote position, open to applicants in Germany.

📋 Description

• As a Personnel Services Specialist (m/f/d) - zvoove Payroll, your primary responsibility is to serve as the main point of contact for our clients regarding any inquiries related to zvoove Payroll, ensuring prompt resolution of issues.

• Your efforts will have a direct influence on the satisfaction of our customers.

• In doing so, you will enhance long-term successful partnerships and contribute to the ongoing success of zvoove.

• With your approachable and customer-centric demeanor, you will provide essential (technical) assistance for payroll and salary administration in all support requests.

• You will be tasked with configuring our software for clients, independently diagnosing issues, addressing user inquiries via phone, email, or remote access, and meticulously documenting all processes.

• You will assist our customers with daily questions about our software and guide them through onboarding and the effective preparation of their payroll.

• Continually building and expanding your expertise in our products is a natural aspect of your role.

• By interacting with customers, colleagues, sales, and the product team, you will serve as a vital link and enhance the value of our services.

• Following successful onboarding, you will conduct seminars for our customers (either online or in person) to further train users effectively.

⛳️ Requirements

• You possess prior experience in payroll and salary accounting and are knowledgeable about electronic reporting procedures such as ELStAM, DEÜV, and SV-Meldungen.

• Ideally, you have experience with zvoove Payroll; alternatively, you may have worked with DATEV, Lexware, ADDISON, or SAP.

• You are eager to engage with and improve upon complex technical and subject-specific topics.

• Your working style is service-, customer-, and solution-oriented, with a strong focus on maximizing customer satisfaction.

• You present yourself in a professional and reliable manner and excel at listening attentively.

• Ideally, you have experience in customer support or inside sales.

• You have successfully completed vocational training in payroll/salary accounting or possess equivalent professional experience.

• Willingness to travel (under 5% of the time).

• You have an excellent command of the German language, both written and spoken.

• Proficiency in English is a significant advantage.

🏝️ Benefits

• Collaboration within an empathetic and appreciative team.

• You will have the opportunity to contribute your knowledge and personal strengths, pursue further qualifications, and develop professionally.

• You will benefit from a structured onboarding process and learn on the job, in training sessions, or through informal learning formats such as zvoove Garage within interdisciplinary and international teams.

• You can take advantage of our hybrid work concept, which includes options for office work, home office, mobile work, and workation.

• A modern tech stack and agile working methods are standard.

• A range of benefits, including pension provision and health management, as well as employee discounts.

• Well-behaved dogs are warmly welcomed at all locations.