Personal VIP Manager, Morning Schedule

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Management of the VIP database

• Support for user engagement across projects

• Reactivation of inactive clients

• Analysis of client behavior, providing personalized assistance to users, and fostering a positive experience within the project

• Handling inbound and outbound communications in accordance with tasks and client requests

• Operating across multiple communication channels: emails, messengers, phone calls

⛳️ Requirements

• Proficient in English (both spoken and written)

• Experience in the iGaming/Gambling industry

• Strong phone and email communication skills

• Ability to engage clients with projects and effectively highlight the positive aspects of the project

• Experience in managing objections

• Skill in time management and adhering to deadlines

• Willingness to learn new tools, work with them, and expand knowledge

• Empathy and resilience in challenging cases

• Availability to work from 06:30 to 15:30 Kyiv time (stable work schedule from Monday to Friday)

🏝️ Benefits

• 20 working days of paid vacation, public holidays, and sick leave – we support work-life balance

• Medical insurance at top clinics and coverage for psychological support on the Pleso platform

• Benefit cafe – spend monthly on your preferences, hobbies, sports, etc.

• Events – participate in workshops, team-building activities, and corporate events

• Training tailored to individual needs – personal budget for courses, corporate English, workshops, and an online library