Personal Injury Reductions, Closing Virtual Assistant

This is a fully remote position, open to applicants in Honduras.

📋 Description

• Initiating welcome calls to clients upon assignment of their cases

• Offering comprehensive explanations of the reduction process

• Recording phone calls, case statuses, and documents into the online document management system

• Ensuring effective connection of releases onto Litify

• Verifying PIP benefits and confirming damages using a complete list of providers

• Validating outstanding balances on medical accounts

• Negotiating billing amounts with healthcare providers

• Promptly dispatching reductions

• Maintaining consistent client communication, addressing inquiries bi-weekly

• Conducting case assessments and personal audits to enhance productivity

• Creating and overseeing weekly projection reports

• Answering, screening, and directing incoming calls to the relevant team member

• Taking and relaying messages or transferring calls to voicemail when team members are unavailable

• Logging phone calls and uploading documents into the online document management system

• Providing clerical assistance to office personnel, including faxing, copying, and organizing files

• Keeping regular communication with clients and addressing their questions

• Timely acquisition of insurance coverage information

• Following up on medical treatments and ensuring continuity of care

• Requesting and securing medical records and billing statements from providers

• Communicating with insurance companies regarding treatment updates and adjusting adjuster information in the system

• Carrying out additional administrative and case-related tasks as assigned

⛳️ Requirements

• Proficient in both English and Spanish (spoken and written)

• Availability to work overtime as required

• Excellent written and verbal communication abilities

• Resourceful and proactive in troubleshooting issues

• Self-driven with the capability to manage multiple tasks

• Able to work autonomously with minimal supervision

🏝️ Benefits

• No health care benefits

• No paid time off