Personal Injury Intake Case Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Act as the main point of contact for clients dealing with personal injury cases

• Keep clients informed about treatment progress, case updates, and any outstanding items

• Quickly respond to incoming phone calls, voicemails, text messages, and emails

• Accurately record all client interactions in the case management system

• Deliver outstanding customer service while handling a high-volume workload

• Track the progress of clients' treatments

• Collaborate with medical providers concerning appointments, treatment statuses, records, and billing

• Recognize treatment gaps, missed appointments, and obstacles to case advancement

• Assist clients with scheduling and inquiries related to treatment

• Liaise with insurance carriers about claim statuses and coverage details

• Organize and prioritize a busy caseload

• Monitor case milestones and follow up on pending items

• Escalate cases that need attorney review or transfer them to another department

⛳️ Requirements

• At least 6 months of experience in Personal Injury Intake, Case Management, Pre-Litigation Support, Insurance Claims Support, Medical Coordination, or a High-Volume Call Center Environment

• Proficient in both English and Spanish (written and verbal)

• Experience in managing a high volume of inbound and outbound calls

• Proven ability to handle multiple clients, cases, claims, patients, or accounts at the same time

• Strong computer skills and the ability to accurately document interactions while communicating with clients

• Exceptional communication and customer service abilities

• Excellent organizational skills and attention to detail

• Capability to work independently in a remote setting

• Ability to maintain professionalism and composure when interacting with upset or injured clients

🏝️ Benefits

• Health care benefits not provided

• Paid time off not provided