Personal Injury Case Manager – Records & Demands

This is a fully remote position, open to applicants in Peru.

📋 Description

• Request, acquire, organize, and review medical records, medical bills, and supporting documents associated with personal injury claims.

• Prepare and maintain comprehensive demand files for submission to insurance carriers.

• Ensure that all records, bills, liens, and supporting documents are properly saved, organized, and maintained within the case management system.

• Review records and bills for completeness, accuracy, and consistency prior to preparing demands.

• Identify any missing records, billing discrepancies, or incomplete documentation and follow up as necessary.

• Request amendments, corrections, or updated documentation from medical providers when required.

• Maintain regular communication with clients regarding treatment status, records requests, and outstanding documentation needs.

• Interact professionally with medical providers, billing departments, insurance adjusters, and vendors through phone calls, emails, faxes, and written correspondence.

• Conduct consistent follow-ups on outstanding records, bills, balances, and documentation requests to ensure timely processing.

• Keep accurate and detailed documentation of all case activities, communications, requests, and follow-up efforts within the case management system.

⛳️ Requirements

• Previous experience in Personal Injury Case Management, Demands, Medical Records, or Pre-Litigation is preferred.

• Experience in requesting, reviewing, or organizing medical records and medical bills.

• Experience communicating with medical providers, insurance adjusters, or clients regarding claim-related issues.

• Strong organizational skills and a keen attention to detail.

• Ability to manage a high-volume workload in a fast-paced environment.

• Excellent written and verbal communication skills.

• Ability to work independently while maintaining accountability and follow-through.

• Reliable attendance, professionalism, and responsiveness.

• Fluency in both English and Spanish.

🏝️ Benefits

• No health care benefits.

• No paid time off.