Personal Injury Case Manager – Records & Demands

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Request, gather, organize, and evaluate medical records, medical bills, and relevant documentation associated with personal injury claims.

• Create and sustain comprehensive demand files for submission to insurance providers.

• Ensure that all records, bills, liens, and supporting documentation are correctly saved, organized, and maintained within the case management system.

• Review records and bills for completeness, accuracy, and consistency before preparing demands.

• Identify any missing records, billing discrepancies, or incomplete documentation and follow up as necessary.

• Maintain regular communication with clients regarding treatment updates, records requests, and outstanding documentation requirements.

• Interact professionally with medical providers, billing departments, insurance adjusters, and vendors through phone calls, emails, faxes, and written correspondence.

• Conduct ongoing follow-ups on outstanding records, bills, balances, and documentation requests to ensure timely processing.

• Keep precise and thorough documentation of all case activities, communications, requests, and follow-up actions within the case management system.

• Monitor outstanding medical records, invoices, balances, and pending documentation requests.

• Assist in maintaining accurate documentation related to demands and ensuring case readiness standards.

• Process invoices and payments related to acquiring medical records and bills as assigned.

⛳️ Requirements

• Prior experience in Personal Injury Case Management, Demands, Medical Records, or Pre-Litigation is preferred.

• Experience in requesting, reviewing, or organizing medical records and medical bills.

• Experience in communicating with medical providers, insurance adjusters, or clients regarding claim-related issues.

• Strong organizational abilities and attention to detail.

• Capability to manage a high-volume workload in a fast-paced setting.

• Excellent written and verbal communication skills.

• Ability to work independently while ensuring accountability and follow-through.

• Reliable attendance, professionalism, and responsiveness.

• Proficiency in both English and Spanish.

🏝️ Benefits

• No health care benefits.

• No paid time off.