Personal Injury Case Manager – Records & Demands

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Request, acquire, organize, and review medical records, medical bills, and relevant documentation associated with personal injury claims.

• Prepare and maintain comprehensive demand files for submission to insurance carriers.

• Ensure all records, bills, liens, and supporting documentation are accurately saved, organized, and maintained in the case management system.

• Review records and bills for completeness, accuracy, and consistency prior to demand preparation.

• Identify missing records, billing discrepancies, or incomplete documentation and follow up as necessary.

• Maintain regular communication with clients regarding treatment status, records requests, and any outstanding documentation needs.

• Professionally communicate with medical providers, billing departments, insurance adjusters, and vendors via phone calls, email, fax, and written correspondence.

• Conduct consistent follow-up on outstanding records, bills, balances, and documentation requests to ensure timely processing.

• Maintain accurate and detailed records of all case activities, communications, requests, and follow-up efforts within the case management system.

• Process invoices and payments related to acquiring medical records and bills as assigned.

⛳️ Requirements

• Previous experience in Personal Injury Case Management, Demands, Medical Records, or Pre-Litigation is preferred.

• Experience in requesting, reviewing, or organizing medical records and medical bills.

• Experience in communicating with medical providers, insurance adjusters, or clients regarding claims-related matters.

• Strong organizational skills and attention to detail.

• Ability to handle a high-volume workload in a fast-paced environment.

• Excellent written and verbal communication skills.

• Ability to work independently while maintaining accountability and follow-through.

• Reliable attendance, professionalism, and responsiveness.

• Fluency in both English and Spanish.

🏝️ Benefits

• Health care benefits are not provided.

• Paid time off is not provided.