Performance Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Serve as the primary contact for clients, ensuring ongoing communication that extends beyond scheduled meetings by proactively managing expectations, priorities, and follow-ups.

• Cultivate trustworthy partnerships by gaining insight into client objectives, priorities, and organizational structure.

• Acquire a comprehensive understanding of each client's business, including geographic reach, corporate teams, and dealership operations.

• Track the performance of client websites based on key automotive and digital KPIs.

• Provide clear and actionable performance insights through regular client meetings.

• Align Motive's solutions with the business objectives and performance targets of clients.

• Identify and pursue expansion opportunities for Motive products and additional sites within dealership groups.

• Assist with client onboarding and the ongoing usage of Motive's tools and workflows.

• Conduct application training sessions for client teams and key stakeholders.

• Collaborate closely with the Motive Product team to relay client feedback and performance insights.

⛳️ Requirements

• Minimum of 3 years of experience in customer success, account management, or consulting within the automotive sector.

• Excellent written and verbal communication skills.

• Proficient in working with performance data, analytics, and reporting.

• A consultative communicator who establishes trust with client stakeholders.

• Highly organized and capable of managing multiple accounts and priorities effectively.

• Team-oriented and comfortable collaborating across functions.

🏝️ Benefits

• Motive covers 100% of the health, dental, and vision insurance premiums for employees and 50% for dependents.