Performance Manager

📋 Description

• Serves as the main point of contact for designated customers, fostering strong and collaborative relationships.

• Delivers exceptional customer support through regular face-to-face interactions.

• Conducts shop audits to verify that Axalta’s equipment is functioning properly, Axalta products are utilized correctly, and standard operating procedures (SOPs) are adhered to.

• Evaluates cost and productivity key performance indicators (KPIs) and discusses findings with customer management.

• Oversees the budget for each center, ensuring that monthly expenses remain within set limits.

• Collaborates closely with the servicing distribution partner (jobber) to guarantee adequate support and inventory levels are sustained.

• Identifies and provides recommendations for process enhancements to eliminate obstacles faced by the customer.

• Maintains a structured communication strategy with a regular call schedule and meticulously documents customer interactions in Salesforce (SFDC), ensuring timely follow-up on issues.

• Leverages technology (SharePoint, Salesforce, Office365, etc.) to boost individual productivity and improve communication with both team members and customers.

• Engages local Axalta teams and involves the appropriate resources for additional support when necessary.

⛳️ Requirements

• A seasoned sales professional with a background in Automotive Refinish and a proven track record of successful customer support.

• A minimum of 3-5 years of experience in the Automotive Refinish industry.

• A Bachelor’s degree is preferred but not mandatory.

• A valid Driver’s License is required.

• Strong understanding of repair shop operations as well as distribution principles.

• Familiarity with Axalta’s core (APL) product lines.

• Possess strong technical skills and problem-solving abilities.

• Self-disciplined and capable of performing effectively in unstructured and autonomous environments.

• Proven effective written and verbal communication skills, including the ability to draft call reports and follow-up/visit summary letters.

• Proficient in Office365 applications (Word, Excel, PowerPoint) for creating reports, presentations, pivot tables, etc., to provide data-driven recommendations.

🏝️ Benefits

• Must be willing and able to travel over 50% of the time.