Performance Manager

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Serves as the main point of contact for designated customers, fostering strong and collaborative relationships.

• Delivers a high level of dedicated customer support with regular in-person visits.

• Conducts shop audits to confirm that Axalta’s equipment is functioning properly, Axalta products are utilized correctly, and standard operating procedures (SOPs) are adhered to.

• Evaluates cost and productivity key performance indicators (KPIs) and discusses data with customer management.

• Oversees the budget for each center, ensuring that monthly expenses remain within the allocated limits.

• Collaborates closely with the servicing distribution partner (jobber) to guarantee adequate support and inventory levels are upheld.

• Recognizes and recommends process enhancements to eliminate obstacles faced by the customer.

• Maintains an organized communication strategy with a regular call schedule, thoroughly documenting customer interactions in Salesforce (SFDC) and promptly addressing issues.

• Utilizes technology (SharePoint, Salesforce, Office365, etc.) to boost personal productivity and improve communication with team members and customers.

• Engages local Axalta teams and involves appropriate resources for additional support when required.

⛳️ Requirements

• A seasoned sales professional with a background in Automotive Refinish and a proven record of successful customer support.

• A minimum of 3-5 years of experience in the Automotive Refinish industry.

• A Bachelor’s degree is preferred, though not mandatory.

• A valid Driver’s License is required.

• Strong understanding of repair shop operations and distribution principles.

• Familiarity with Axalta’s core (APL) product lines.

• Strong technical skills and problem-solving capabilities.

• Disciplined and effective in unstructured and autonomous environments.

• Proven effective written and verbal communication skills, including the ability to compose call reports and follow-up/visit summary letters.

• Proficient in Office365 (Word, Excel, PowerPoint) for creating reports, presentations, pivot tables, etc., to provide data-driven insights.

🏝️ Benefits

• Must be willing and able to travel over 50% of the time.