Performance Consultant II – OEM

This is a fully remote position, open to applicants in Illinois, +6 more states.

📋 Description

• Foster and nurture relationships with OEM corporate teams, field teams, and dealership clients.

• Offer consultative advice and actionable insights to enhance client product utilization and effectiveness.

• Conduct consultations at dealerships as well as over the phone.

• Oversee client retention, account progress, and outcomes within a designated portfolio.

• Take part in regular OEM meetings to evaluate activities, assess value delivered, and align on ongoing objectives.

• Act as the primary customer relationship manager for Xtime products post-implementation.

• Ensure monthly and quarterly client engagement levels are maintained to improve product performance and lower churn risk.

• Conduct monthly KPI evaluations with OEM Regional Management Teams.

• Tailor Xtime products to customer processes through in-dealership consultations.

• Support enterprise customer training initiatives.

• Provide L2/L3 technical assistance to enterprise customers.

• Create consultative summaries for dealership management.

• Advocate for enterprise customers and dealerships within Xtime.

• Manage and monitor travel requirements in accordance with customer and Cox Automotive guidelines.

• Develop and lead regional and district dealer group presentations.

• Represent Xtime and Cox Automotive at dealer and industry conferences.

• Develop and deliver quarterly workshops on best business practices to internal OE Performance Management colleagues.

• Identify and escalate accounts at high risk of churn.

• Participate in the recruitment and interviewing process for OE Performance Management candidates.

• Maintain performance across OE PM disciplines while ensuring portfolio churn remains at or below benchmark.

⛳️ Requirements

• Bachelor’s degree in a relevant field and 2 years of experience within an OEM, dealer groups, dealerships, or industry vendors; alternatively, a master’s degree with up to 2 years of experience, or 6 years of relevant experience.

• At least 1 year of direct experience working with dealerships, ideally in an advisory or account management role.

• Thorough understanding of dealership processes related to variable and fixed operations.

• Strong critical thinking and problem-solving abilities.

• Capability to discuss technical matters with non-technical customer personnel.

• Demonstrated sensitivity and patience while interacting with customers.

• Strong organizational skills and attention to detail.

• Exceptional verbal and written communication skills.

• Ability to adapt and remain flexible in a dynamic environment.

• Willingness to travel approximately 75%, including in-market and overnight trips.

• Must reside in the Upper Midwest.

• Must pass a pre-employment drug test.

• Must be authorized to work in the United States without current or future sponsorship; no OPT, CPT, STEM/OPT, or visa sponsorship.

• Familiarity with one or more DMS systems is preferred.

• Proven success in driving behavioral and process changes among automotive dealership personnel is preferred.

🏝️ Benefits

• Flexible vacation with pay.

• Seven paid holidays.

• Up to 160 hours of paid wellness annually for employees or their family members.

• Bereavement leave.

• Time off to vote.

• Jury duty leave.

• Volunteer time off.

• Military leave.

• Parental leave.

• Health care insurance (medical, dental, vision).

• Retirement planning (401(k)).

• Paid sick leave.

• Flexible vacation/wellness days.

• Commitment to Equal Employment Opportunity and reasonable accommodations.