People Operations Specialist – Contract

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee a substantial volume of People Services tickets utilizing a Jira-based ticketing system.

• Conduct administrative functions within Workday (HRIS).

• Carry out data entry and manage spreadsheet-intensive operational tasks with exceptional accuracy.

• Deliver support to employees, acting as an internal customer service representative.

• Assist with onboarding processes and the onboarding/offboarding of contractors as you acclimate.

• Recognize and apply process enhancements, including opportunities for automation through AI tools.

• Undertake additional operational projects as required by the team.

⛳️ Requirements

• Must be located on the East Coast (firm requirement).

• Proficiency in Jira and Workday is essential.

• Experience in at least one startup or high-growth company is required.

• 2 to 5 years of experience with a pay rate of $75/hr, non-negotiable.

• Experience managing tickets with a focus on volume or metrics.

• Familiarity with the contractor workforce lifecycle.

• Participation in two 30-minute interviews with team members is expected.

• Preferred: Ticket resolution metrics included on the resume (agent rankings, one-touch rates).

• Experience in process documentation: playbooks, documentation libraries, or training guides authored.

• Experience with Workday implementation tenants.

• Administration of background checks (Checkr, vendor coordination, escalation workflows).

• Experience with I-9 and compliance documentation.

• Ability to coordinate across functions with Payroll, Legal, or IT departments.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Supportive and dynamic work environment.