People Operations Lead

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee the onboarding process from the signed offer to ensure a seamless experience for new hires.

• Manage offboarding, transfers, leaves of absence, employment changes, contractor processes, and other lifecycle events.

• Guarantee that employee data, documentation, and cross-functional handoffs are accurate and completed in a timely manner.

• Develop clear and consistent procedures for employees, managers, and internal partners.

• Take ownership of Rippling as the definitive source for employee data and People Ops workflows.

• Maintain the integrity of HRIS data, including permissions, documentation, and operational reporting.

• Manage comprehensive multi-state payroll, encompassing processing, payroll tax compliance, and registrations for state and local payroll taxes.

• Collaborate with Finance and payroll providers to resolve issues as they arise.

• Enhance workflows, integrations, and self-service options.

• Ensure accurate record-keeping and maintain audit-ready documentation.

• Administer daily benefits operations, provide employee support, and coordinate with vendors.

• Assist with renewals, open enrollment, plan modifications, and benefits communication.

• Manage leave-related processes while providing timely and accurate guidance.

• Oversee workers’ compensation coverage, renewals, audits, and claims management.

• Coordinate immigration and work authorization processes with employees, external counsel, and vendors.

• Track cases, deadlines, documentation, and employee communications, escalating legal inquiries as necessary.

• Establish the vision and priorities for the People Ops department.

• Develop and implement a roadmap of programs and projects with defined owners, milestones, and success metrics.

• Mentor and develop People Ops team members through constructive feedback, training, quality reviews, and increased ownership.

• Create playbooks, operational standards, and quality control measures.

• Balance the execution of the roadmap with everyday operations and reliable coverage.

• Address complex issues and exemplify outstanding execution.

• Identify and redesign repetitive or error-prone People workflows.

• Build and maintain no-code and low-code workflows, as well as AI automations.

• Enhance connections between Rippling and the systems utilized by Recruiting, IT, Finance, and People.

• Evaluate process improvements for reductions in manual work, accuracy, and employee experience.

⛳️ Requirements

• 7+ years of experience in People Operations, HR Operations, or a similar discipline.

• Significant experience managing broad People Ops responsibilities in a growing organization.

• Extensive hands-on experience with administering and optimizing Rippling.

• Strong expertise in benefits administration, renewals, enrollment, vendor relations, and employee support.

• Experience managing immigration and work authorization processes in collaboration with outside counsel or an immigration provider.

• Direct experience with end-to-end multi-state payroll management, including payroll taxes, registrations, and account oversight.

• Familiarity with HRIS data integrity, compliance, documentation, and employee lifecycle operations.

• Proven track record of building and implementing automation within People workflows.

• Experience in coaching or developing People Ops team members.

• Strong cross-functional judgment and communication abilities.

• High level of discretion, attention to detail, and comfort in handling sensitive employee information.

• A hands-on operating approach.

• Nice to have: experience in supporting compensation or performance-cycle operations.

• Nice to have: background in compensation benchmarking, job architecture, or compensation administration.

• Nice to have: experience in setting up and supporting international employees through an employer of record (EOR).

• Nice to have: multi-state compliance experience.

• Nice to have: experience in building integrations, reporting workflows, or employee self-service tools.

• Nice to have: familiarity with APIs or more technical automation tools.

🏝️ Benefits

• Significant ownership in the company through equity.

• 401k retirement plan.

• Comprehensive medical, dental, and vision insurance benefits.

• Pre-tax commuter benefits for public transportation, rideshare services, and parking expenses.

• Company-wide orientation and learning & development opportunities.

• Regular review cycles that include 360-degree feedback.

• Quarterly budgets allocated for team and company outings.

• Flexible paid time off policy.

• Sick leave provisions.

• 11 paid company holidays.

• 12 weeks of fully paid parental bonding time for both birthing and non-birthing parents.