People and Operations Coordinator

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee the hiring, onboarding, and offboarding processes.

• Ensure accurate maintenance of employee documentation and records.

• Act as the primary contact for staff inquiries regarding time off, missed hours, and general HR questions.

• Engage with team members regularly through phone, WhatsApp, or Google Call.

• Collaborate with outsourced HR to guarantee compliance and adherence to best practices.

• **Operations & Scheduling Support**

• Upload and manage schedules within our operations system.

• Review and modify clock-in/clock-out hours as necessary.

• Ensure accurate timekeeping for proper weekly payroll processing.

• Assist Area Managers with operational coordination and follow-up.

• **Systems & Organization**

• Keep organized Google Drive folders and shared documents.

• Create and maintain spreadsheets, including dropdowns and tracking tools.

• Ensure workflows are organized and current.

• Proactively identify and address issues before they escalate.

⛳️ Requirements

• Experience providing HR support in a U.S. labor-oriented business.

• Strong understanding of people-intensive operations, preferably in cleaning, hospitality, or similar sectors.

• **Fluency in both Spanish and English (written and spoken)**.

• Proficient in Google Drive and spreadsheet applications.

• Exceptional organizational and communication abilities.

• Comfortable engaging with staff on a daily basis.

• **Work Style & Expectations**

• **Core hours: 7:00–11:00 a.m. EST, Monday through Friday**, to support our overnight teams as they conclude their shifts. The rest of the workday is **flexible**.

• Availability for **two hours on Saturday and Sunday (7:00–9:00 a.m.)** is also required.

• Self-motivated and responsible.

• Proactive in solving problems.

• Detail-oriented with a strong commitment to follow-through.

• Comfortable collaborating across HR, payroll, and operations functions.

• Thrives in a dynamic, people-focused environment.

🏝️ Benefits

• Opportunity to work remotely, 40 hours a week.

• Vacation: 10 business days per year.

• Holidays: 5 National Holidays annually.

• Company Holidays: 5 Company Holidays each year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day).

• Parental Leave.

• Health Care Reimbursement.

• Active Lifestyle Reimbursement.

• Quarterly Home Office Reimbursement.

• Payroll Deduction Purchase Plans.

• Longevity Bonus.

• Continuous Learning Bonus.

• Access to Training and Professional Development Platforms.

• Did we mention it's REMOTE?!!