Pensions Technician

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as an effective liaison within the organization for addressing technical issues.

• Collaborate with external stakeholders to resolve technical concerns and cases.

• Assist in meeting internal and external deadlines or KPIs in alignment with GDPR, ICO guidelines, and Right of Access / Right to be Forgotten.

• Manage complex or high-value cases and complaints from members and third parties.

• Handle cases related to the Pensions Ombudsman and Early Resolution Service, Subject Access Requests, and various internal technical inquiries.

• Contribute to the preparation of monthly client statistics and reporting.

• Identify and propose opportunities for improvement through case reviews, root cause analysis, and daily operations.

• Assist in identifying potential future technical risks and changes, collaborating with management and colleagues to ensure business readiness and mitigation strategies.

• Comply with Quality Management Systems, relevant regulations, and Capita policies, including the reporting of breaches.

• Actively participate in meetings, ensuring that actions and target dates are agreed upon, documented, and successfully executed.

• Mentor, coach, and share knowledge within the team and across the organization.

⛳️ Requirements

• Experience with DB Pensions.

• Proficiency in Excel.

• Capability to produce clear, concise, and accurate responses to complex casework from other business areas and clients.

• Ability to plan and prepare detailed responses to regulatory complaints and disputes.

• Strong relationship-building skills and ability to serve as a point of contact for technical matters.

🏝️ Benefits

• 23 days of holiday (increasing to 27) with the option to purchase additional leave.

• Company-matched pension, life assurance, a cycle2work scheme, 15 weeks of fully paid maternity, adoption, and shared parental leave, two weeks of paternity pay, and much more.

• A range of voluntary benefits tailored to your lifestyle, including discounts on retail and social activities, health & wellbeing options, travel, and technology.

• The chance to take a paid day off to volunteer for our charity partners or a cause of your choice.

• Access to our Employee Network Groups, representing every aspect of diversity and providing colleagues with an inclusive platform to connect and learn from one another.