PCI Compliance Specialist, Spanish

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Deliver exceptional customer assistance via incoming phone calls, live chats, emails, and back-office tickets.

• Assist users in navigating the PCI-DSS compliance process by providing detailed, step-by-step guidance.

• Support customers in accessing, navigating, and resolving issues on the online platform.

• Address complex challenges utilizing knowledge bases, tools, and available resources.

• Gather, validate, and utilize information to ensure first-contact resolution is prioritized.

• Identify opportunities for process improvements and recommend enhancements.

• Report trends impacting efficiency or compliance to relevant stakeholders.

• Manage workload independently while ensuring productivity and accuracy are upheld.

• Handle escalations and challenging conversations with professionalism.

• Record all customer interactions in internal systems accurately.

• Achieve or surpass performance metrics, service levels, and quality standards.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Minimum of 1 year experience in a call center customer support position.

• Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.

• A collaborative, positive attitude with a strong customer focus.

• Excellent communication skills with a strong emphasis on active listening.

• Professional phone demeanor and interpersonal skills.

• Detail-oriented with the ability to manage multiple tasks effectively.

• Strong decision-making and problem-solving capabilities.

• Availability to work from 9:00 am CT to 5:30 pm CT.

🏝️ Benefits

• Bonus opportunities.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Additional benefits.