PCI Compliance Specialist, Spanish

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Deliver customer support via incoming phone calls, live chats, emails, and back-office tickets.

• Assist users in navigating the PCI-DSS compliance process with comprehensive, step-by-step guidance.

• Help customers access, maneuver, and troubleshoot the online platform effectively.

• Utilize knowledge bases, tools, and resources to independently resolve complex challenges.

• Gather, verify, and apply information to ensure first-contact resolution is prioritized.

• Recognize opportunities for process optimization, suggest enhancements, and escalate trends that impact efficiency or compliance.

• Independently manage workload while ensuring productivity and accuracy are maintained.

• Professionally handle escalations and challenging conversations.

• Accurately document all customer interactions within internal systems.

• Achieve or surpass performance, service-level, and quality benchmarks.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Over 1 year of experience in a call center customer support position.

• Proficiency in the Microsoft Office Suite, including Word, Excel, and Outlook.

• Collaborative, positive, and customer-oriented mindset.

• Effective communicator with strong active listening abilities.

• Professional demeanor with excellent phone etiquette and interpersonal skills.

• Detail-oriented with the capability to manage multiple tasks simultaneously.

• Strong decision-making and problem-solving skills.

🏝️ Benefits

• Bonus opportunities.

• Medical benefits.

• Dental coverage.

• Vision coverage.