PBM Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Highly skilled in project management, taking into account WellDyne’s operational workflows and protocols to ensure the successful delivery of WellDyne’s services.

• Provides support to Sales and Client Services, which includes direct interactions with clients and/or their representatives.

• Manages implementations, ensuring the accuracy of information provided to both the plan sponsor and members.

• Facilitates communication and collaboration between departments as it pertains to managed accounts, including Finance, IT, Clinical, and other relevant divisions.

• Plays a leading role in the implementation of Standard Operating Procedures (SOPs), internal quality assurance, and efficiency measures to enhance the service experience.

• Generates objective reports for the WellDyne leadership team on critical path items, opportunities, and overall customer status.

• Utilizes communication strategies and appropriate information positioning to effectively convey messages to various client types.

• Capable of analyzing workflows and efficiency in collaboration with other departmental teams.

• Engages in and comprehends ongoing trends in the Pharmacy Benefit Management (PBM) market, including product knowledge, national benchmarks, pharmacology, and the company’s offerings, pricing, capabilities, and limitations.

• Must possess expertise in the software systems utilized by the PBM as well as knowledge of its product offerings and services.

• Conducts post-implementation evaluations to identify improvement opportunities and develop new processes to mitigate risks for future implementations.

⛳️ Requirements

• A four-year college degree or a minimum of two years' experience in customer or client services or project management is required for this position.

• Experience in PBM and/or a background in project management is essential.

• Continuous learning in the pharmacy benefit management sector and ongoing development of product knowledge in areas such as PBM, pharmacology, company-specific offerings, pricing elements, and capabilities and limitations of the company is required.

🏝️ Benefits

• EOE M/F/D/V – WellDyne and HealthDyne are equal opportunity employers and prohibit discrimination of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected status under federal, state, or local law.