Payroll Operations Manager – UK Payroll

This is a fully remote position, open to applicants in Poland.

📋 Description

• Assist Operations Managers and team members to ensure payroll delivery is consistent, timely, and accurate for assigned countries and clients.

• Proactively monitor and manage resources to minimize risk to customers.

• Aid Operations Managers in the creation of the annual payroll calendar and ensure adherence by clients.

• Effectively oversee and manage all client SLAs using suitable BI tools to ensure targets are met; collaborate with Operations Managers to identify root causes and develop action plans if targets are not achieved.

• Demonstrate the ability to utilize the hrX suite of tools related to payroll processing and associated tasks.

• Conduct, support, and manage Root Cause Analysis (RCA) when issues arise leading to client escalation, ensuring that mitigating actions are put in place.

• Communicate effectively with clients and internal stakeholders regarding payroll activities.

• Adhere to all security compliance protocols while managing security incidents according to the established process.

• Provide support throughout the sales life cycle, including payroll practices and legislative requirements.

• Enhance and develop colleagues through training delivery and coaching to enable them to succeed in their roles.

• Oversee schedule adherence, team productivity, capacity, and utilization.

• Assist in the coordination and resolution of technical issues.

• Stay updated on legislative requirements, system updates, changes, and overall payroll procedures.

• Foster a professional environment by correcting behaviors and enforcing business etiquette.

⛳️ Requirements

• Previous experience in Team Management.

• A minimum of 5 years of relevant experience in administering Payroll or Health & Welfare/Benefits within an HR Consulting, HR Outsourcing, or similar corporate setting focused on the British or Irish region.

• Experience in managing stakeholders.

• Proficient in English (minimum B2 level).

• Flexibility to thrive in a global and fast-paced environment.

• Strong attention to detail.

• Excellent written and verbal communication skills.

• Self-motivated with a strong desire to learn.

• Knowledge of HRIS systems.

🏝️ Benefits

• Private medical care provided by Lux Med.

• Access to the MyBenefit platform (including MultiSport card).

• Opportunities for interesting career development within the company.

• Language courses and allowances available.

• Group life insurance offered.