Payroll Operations Lead

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Serve as the subject matter expert for designated Central American countries, taking full ownership of payroll operations.

• Execute comprehensive in-house payroll processes, which encompass data collection, validation, calculations, approvals, payments, and adherence to statutory requirements.

• Oversee statutory filings, tax responsibilities, and social security obligations across the assigned regions.

• Maintain data accuracy, integrity, and timely delivery in alignment with key performance indicators (KPIs) and service level agreements (SLAs).

• Manage payroll accounting, reconciliations, and assist with financial reporting needs.

• Collaborate with internal teams (Payroll Implementation, Finance, Product, and Support) to ensure seamless operations and alignment.

• Identify areas for process improvement and lead initiatives for standardization and automation.

• Address payroll exceptions, escalations, and complex issues with a solutions-oriented approach.

• Provide support and mentorship to fellow payroll specialists, fostering team development and knowledge sharing.

⛳️ Requirements

• Several years of experience in LATAM payroll, particularly with a strong focus on Central America.

• Proven capability to independently manage end-to-end payroll processes.

• In-depth knowledge of compliance, statutory filings, and local labor laws.

• Analytical mindset with a keen eye for detail and adept problem-solving capabilities.

• Ability to thrive in a fast-paced, global environment while juggling multiple priorities.

• Excellent stakeholder management and communication skills.

• Experience collaborating cross-functionally with Finance, Product, or Implementation teams.

• Strong understanding of payroll processes in Central America, especially in countries like Costa Rica, Guatemala, El Salvador, and Honduras.

• Solid grasp of local tax regulations, social security, and statutory compliance.

• Experience in managing in-house end-to-end payroll processing.

• Knowledge of payroll accounting and reconciliations.

• Familiarity with payroll systems and tools; experience in automation or process enhancements is an advantage.

• Proficient in English and Spanish (both written and spoken).

• Previous experience with in-house payroll operations is highly desirable.

• Experience working remotely is an asset, but not mandatory.

🏝️ Benefits

• Work from anywhere

• Flexible paid time off

• Flexible working hours (we operate asynchronously)

• 16 weeks of paid parental leave

• Mental health support services

• Stock options

• Learning budget

• Home office budget & IT equipment

• Budget for local in-person social events or co-working spaces