Payments & Wallet Product Manager

This is a fully remote position, open to applicants in Gibraltar.

📋 Description

• We are seeking a Payments & Wallet Product Manager to take ownership of one of the most essential systems within our organization and ensure successful execution.

• Enhance conversion rates, approval rates, and overall payment success.

• Minimize friction, failures, and user drop-offs.

• Propel wallet intelligence and enhance personalization.

• Utilize AI, ML, and Data Science to optimize every phase of the payments funnel.

• Gain a profound understanding of player behavior throughout the payments funnel: pinpoint where users abandon, reasons for payment failures, and factors that drive conversion.

• Continuously evaluate: Approval rates, Payment latency, Provider performance, and the impact of Fraud / KYC.

• Lead AI-driven routing optimization: dynamically select the most suitable provider for each user.

• Detect patterns in: Payment failures, Fraud indicators, and Behavioral drop-offs.

• Create intelligent wallet experiences: including suggested top-ups, currency optimization, and personalized offers.

• Manage the delivery of your product area from start to finish: from specification to launch.

• Maintain a well-organized backlog: prioritized effectively, clearly understood by the team, and aligned with important goals such as revenue, conversion, and player experience.

• Proactively identify and communicate blockers. If a risk arises, ensure that the appropriate stakeholders are informed before it escalates. Aim to ship quickly while measuring everything.

• Handle multiple workstreams concurrently without losing oversight. You are aware of which tasks need the most attention and can adjust your focus as necessary.

• Foster collaborative working relationships with Engineering, Design, Data, Legal, Commercial, and CRM teams.

⛳️ Requirements

• 3–6+ years of product management experience, demonstrating a history of owning and delivering product initiatives throughout both discovery and delivery stages.

• Proficient in the core PM toolkit: including user research, prioritization frameworks, backlog management, A/B testing, and drafting product specifications that teams can effectively implement.

• Strong problem-framing abilities: capable of transforming a vague brief or a convoluted data set into a clear, actionable product hypothesis.

• Experience collaborating within cross-functional teams. You understand what effective collaboration with Engineering and Design entails and actively facilitate it.

• Familiarity with at least one of the following: Payments, Fintech, Wallet systems, or Marketplaces/high-transaction products.

• Solid understanding of payment processes, checkout optimization, and conversion funnels.

• A proven history of delivering products: not only initiating projects but also completing them and assessing their effectiveness.

• Commercial awareness: you grasp how your product initiatives link to business outcomes (revenue, retention, conversion, engagement) and leverage that understanding for prioritization, not merely reporting.

• Experience in designing and conducting experiments, deriving meaningful insights from results, and integrating those learnings into the product roadmap.

• Familiarity with AI tools in your work, such as Claude, ChatGPT, Perplexity, Cursor, or similar, and the ability to discuss your experiences and learnings from these tools.

• A genuine interest in the influence of AI on product management: you stay informed about the field, contemplate its implications, and possess well-formed opinions rather than mere awareness.

• Clear and direct communicator, both in writing and verbally. You can simplify complex ideas without sacrificing accuracy and are comfortable composing concise one-pagers or presenting to senior audiences.

• Low ego coupled with high standards: you share credit, invite constructive feedback, and maintain a quality benchmark for your work as well as that of others.

• Self-motivated and independent: you do not wait for instructions. You identify key priorities, form perspectives, and take initiative.

• Resilient under pressure and adaptable to change; you maintain your direction during ambiguity and know when to pivot or stand firm.

🏝️ Benefits

• Equal Opportunities Statement: We hire based on skills, drive, and ideas—nothing else. Your background, gender, age, race, ethnicity, disability, sexual orientation, religion, neurodiversity, or educational path will never be a barrier to joining us. We also welcome candidates from non-traditional career journeys and value diverse perspectives that challenge conventional thinking. Diversity fuels our innovation, collaboration, and growth, and we're committed to creating an environment where everyone can contribute their best work and thrive.

• Join a team that's transforming the gaming industry while ensuring our players enjoy secure and seamless payment experiences.

• You'll be at the core of our operations, engaging with advanced systems and making decisions that directly enhance player satisfaction.

• Collaborate with skilled professionals from around the globe in an environment that values your expertise and fosters your growth.