Payments Acquiring Support Analyst – Cards

This is a fully remote position, open to applicants in Peru.

📋 Description

• Serve as the main point of contact for designated clients regarding their requests.

• Handle client inquiries efficiently and economically, in compliance with client Service Level Agreements (SLAs).

• Assume responsibility for the overall management and resolution of a designated portfolio of support issues.

• Collaborate with delivery teams to gather requirements for change requests.

• Offer product setup and configuration for deliverables or to address live production challenges.

• Lead problem management initiatives within the support scope, performing root cause analysis and instituting preventative strategies.

⛳️ Requirements

• Do you possess a minimum of 2 years of experience as a Business Support Analyst? * Yes No

• Do you have direct experience with card payment systems? * Yes No

🏝️ Benefits

• Deliver ongoing production support to clients, ensuring prompt and effective resolution of incidents and issues.

• Engage in out-of-hours support as needed, in accordance with relevant SLAs.

• Contribute to the review of detailed test cases with the QA team to ensure alignment with client requirements and represent end-users during the UAT phase.

• Assist end clients throughout the UAT process, ensuring timely progress to meet the agreed release date.