Payment Operations Specialist

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Oversee payment disputes and chargeback cases from the initial notification until resolution.

• Collect documentation and create persuasive evidence packages for payment processors and financial institutions.

• Collaborate with Customer Support, Pharmacy, Clinical Operations, and Finance to address payment-related challenges.

• Examine failed payments, duplicate charges, subscription billing issues, and refund requests.

• Track payment activity to detect fraud trends or recurring operational challenges.

• Keep precise records of disputes, refunds, and payment resolutions.

• Suggest process enhancements that decrease chargebacks and boost payment success rates.

• Assist in improving internal payment workflows and operational efficiency.

⛳️ Requirements

• A minimum of 2 years of experience in Payment Operations, Billing Operations, Chargebacks, Risk Operations, or related fields.

• Proven experience managing payment disputes or chargebacks.

• Familiarity with subscription or recurring billing models.

• Strong analytical abilities and problem-solving skills.

• Excellent written communication proficiency.

• Comfortable navigating multiple systems concurrently.

• Exceptional attention to detail and robust organizational skills.

• Capacity to work independently in a fast-paced startup environment.

• Proficient in professional English communication (both written and spoken).

🏝️ Benefits

• Remote-first culture.

• Opportunity to directly impact a rapidly growing telehealth startup.

• High levels of ownership and autonomy.

• Collaborate with teams that are transforming digital healthcare.