Payment Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Managing daily payment operations across various processors and regions.

• Emphasizing chargeback management, KPI monitoring, and issue resolution.

• Collaborating closely with senior team members to handle chargebacks, track payment performance, investigate discrepancies, and assist in cross-functional initiatives aimed at minimizing risk and enhancing the seller experience.

• Aiding in the complete chargeback process from start to finish.

• Observing chargeback volumes, win rates, and associated KPIs.

• Applying and consistently expanding knowledge of card network chargeback regulations and evidence requirements.

• Coordinating with sellers and internal teams to gather necessary documentation for dispute responses.

• Monitoring payment processor dashboards and alerts to detect potential issues or disruptions.

• Tracking essential payment and chargeback metrics using existing reports and tools.

• Supporting the analysis of trends.

• Assisting in the preparation of regular reports and summaries for internal stakeholders.

• Addressing Tier I–II payment-related inquiries from sellers and internal teams.

• Investigating routine issues related to settlements, refunds, disputes, or processor behavior.

• Collaborating with Finance, Risk, Support, and Product teams to resolve issues.

• Helping document and uphold standard operating procedures for chargebacks and payment operations.

• Contributing ideas and feedback to enhance processes, tools, and reporting.

• Sharing observations and insights with senior team members to assist ongoing optimization initiatives.

⛳️ Requirements

• Over 1 year of experience in payments operations, chargebacks, customer support operations, finance operations, or a related field.

• Basic knowledge of card payments and the chargeback/dispute lifecycle (hands-on experience is preferred but not mandatory).

• Strong attention to detail and the ability to adhere to documented processes.

• Comfortable working with data, dashboards, and spreadsheets to monitor performance metrics.

• Excellent organizational skills and the ability to juggle multiple tasks.

• Clear written and verbal communication abilities.

• Exposure to chargeback processing, payment processors, or merchant-of-record environments is preferred.

• Experience in SaaS, digital goods, ecommerce, or fintech sectors is advantageous.

• Familiarity with reporting or BI tools (e.g., Looker, Tableau, Excel/Google Sheets) is preferred.

• Interest in furthering knowledge in risk, fraud, and payment optimization is desirable.

🏝️ Benefits

• Eligibility for corporate bonus plans.

• A diverse range of benefits available to employees.