Payment Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main contact for all operations related to debit cards, addressing inquiries and resolving issues from both internal and external stakeholders throughout the organization.

• Work in conjunction with the Product team to design and implement pilot programs and new payment initiatives related to debit cards.

• Develop and maintain relationships with essential vendors, such as card processors, card printers, BIN sponsors, and other vital service providers, to ensure the successful execution of debit card programs.

• Supervise the debit card supply chain, including the ordering of collateral in cooperation with third-party vendors to guarantee timely issuance of cards to members.

• Serve as the principal systems administrator for all card processing platforms, collaborating closely with processing partners to troubleshoot and resolve organizational issues, ensuring smooth operation of card programs.

• Handle and resolve cardholder disputes within the card processor system, ensuring prompt and accurate resolutions.

• Proactively seek and implement opportunities to optimize processes and enhance the efficiency of debit card operations, aiming to reduce operational costs and improve service delivery.

• Create and manage comprehensive internal documentation for all processes related to debit cards, ensuring consistency and knowledge sharing.

• Develop, implement, and oversee fraud prevention rules and strategies to minimize financial losses while maintaining a positive customer experience.

• Evaluate, oversee, and optimize tools related to debit card operations, including fraud monitoring and reporting tools, ensuring the use of the most effective technologies.

• Track fraud trends, analyze data, and implement proactive measures to mitigate risks and prevent fraudulent activities.

⛳️ Requirements

• 5+ years of relevant experience in payment operations or debit card management.

• Proficiency in managing projects effectively, including the use of management methodologies, timelines, and stakeholder communications.

• Experience in identifying, assessing, and mitigating risks related to payment operations, compliance, and vendor performance.

• Knowledge of relevant regulations governing debit card operations and payment processing (e.g., PCI DSS, KYC/AML).

• Proven experience in ensuring compliance while staying informed about regulatory changes.

• Familiarity with Fiserv systems (Mainframe, Service Center, Web Portal, etc.).

• Capability to implement new processes and tools while adhering to strict change management compliance.

• Strong analytical abilities to interpret complex data sets and identify fraud patterns and trends.

• Proficiency in data analysis and reporting tools (e.g., Excel, SQL, or specific fraud analysis platforms).

• Experience in developing and employing data-driven fraud prevention strategies.

• Ability to train team members on new processes and systems, with experience in creating supporting materials.

• Proven ability to collaborate effectively with teams in Product, Engineering, Member Support, and Finance.

🏝️ Benefits

• Health insurance

• Stock options

• Medical, dental, and vision coverage

• Life and disability coverage

• HSA with employer contribution

• FSA

• Paid parental leave

• Medical travel benefits

• 401k plan

• Flexible vacation policy

• Lifestyle spending accounts