Payer Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of designing and delivering training and communication strategies for designated state and payer initiatives.

• Create training and adoption frameworks that encompass program objectives, scope, deliverables, and strategic alignment throughout the program lifecycle.

• Oversee multiple projects, monitor progress, identify dependencies, resolve challenges, and anticipate future training and outreach requirements.

• Provide program updates and manage expectations effectively with senior leadership, team members, and clients.

• Recognize risks, formulate mitigation strategies, and tackle issues impacting program success.

• Collaborate across functions to achieve consensus and ensure efficient program execution.

• Design, monitor, evaluate, and enhance adoption scorecards for assigned payers.

• Understand market nuances, product functionalities, workflows, and best practices, transforming complex ideas into accessible offerings.

• Engage directly with providers as necessary to facilitate successful solution adoption.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• A Bachelor’s degree is preferred.

• A minimum of 3 years of experience in training program development and management.

• Capability to lead and influence without formal authority while fostering consensus.

• In-depth knowledge of instructional design, virtual classroom facilitation, and assessing training effectiveness and outcomes.

• Excellent communication and presentation abilities, with experience training customers on software or technology.

• Proficient in managing multiple priorities, meeting deadlines, and handling complex workflows.

• Strong data analysis and problem-solving skills.

• Background in a high-growth, B2B SaaS environment.

• Experience in healthcare technology is preferred.

• Ability to distill complex subjects into clear, understandable content.

• Exceptional oral presentation, interpersonal communication, and writing capabilities.

• Self-motivated, proactive individual with a track record of successfully managing training projects.

• Adaptability, transparency, and a team-oriented mindset in a rapidly evolving environment.

• Strong people management expertise and experience in cross-functional delivery.

• Demonstrated customer empathy and a passion for driving revenue and growth.

• Willingness to travel 10–25%, including overnight trips.

🏝️ Benefits

• Competitive health plans.

• Paid time-off.

• Company-paid holidays.

• 401K retirement plan with a company-matched contribution.

• Additional company-sponsored programs.