Patient Support Specialist – Full-time (m/f/d)

This is a fully remote position, open to applicants in Germany.

📋 Description

• As the initial point of contact for our users and healthcare professionals, you will engage via phone and written communication with a calm demeanor, empathy, and a sincere commitment to resolving issues.

• Your role goes beyond merely addressing technical and content-related inquiries; you strive to fully comprehend them.

• You diligently follow up on bugs and issues until they are completely resolved, maintaining persistence throughout the process.

• Your passion for communication allows you to manage your time effectively, ensuring you maintain an overview even when handling multiple inquiries simultaneously.

• You are well-versed in modern support tools such as Intercom, utilizing them efficiently to enhance user experience.

• You think critically beyond your immediate duties, identifying opportunities for process improvement, proactively proposing changes, and taking ownership of initiatives.

⛳️ Requirements

• You possess confident communication skills, both written and verbal, and are adept at engaging with diverse individuals.

• You are capable of working independently and recognize when to escalate issues or involve your team, naturally taking responsibility for your tasks.

• With a keen eye for detail, you remain focused even in complicated situations.

• You have a solid technical understanding, with support tools like Intercom, Microsoft Office, and digital workflows being second nature to you.

• You bring several years of experience in direct customer support, preferably within a medical environment.

• Your interest in AI tools and emerging technologies drives you to integrate them pragmatically into your daily tasks.

• You are fluent in German and possess strong communication skills in English.

🏝️ Benefits

• A full-time, remote role that fosters a genuine team spirit despite the digital environment.

• Ample autonomy and true ownership of your work—your ideas are valued and put into practice.

• Competitive compensation with potential participation in company success (VSOP).

• A dedicated training and coaching budget to facilitate your professional and personal development.

• Regular team gatherings throughout Germany and collaborative workations.

• A passionate team that values humor and is united by a mission that makes a significant impact.

• Your contributions are valued—you play a role in continuously enhancing our support services.