Patient Support Service Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Effectively enhance customer-facing interactions by providing added value.

• Delivering exceptional customer experience and operational execution.

• Meeting objectives associated with the Patient Support Program.

• Managing field execution, ensuring a consistent approach regionally in collaboration with cross-functional colleagues.

• Occasional travel for on-site visits as needed.

• Engage with key Health Care Providers to raise awareness and understanding of the Patient Support Program.

• Uphold the highest standards of quality and conduct all activities in an ethical and compliant manner.

• Collaborate with a pharmaceutical manufacturer to comprehend and contribute to achieving their objectives.

• Promptly respond to external/internal customer needs and seek opportunities for continuous service improvement.

• Maintain customer support, trust, and value while navigating the evolving landscape by providing tailored offerings.

• Timely submission of expense reports to the NavieGo people leader.

• Accountable for reporting deviation reports as necessary related to AE, PQC, or privacy breaches directly to the pharmaceutical manufacturer.

⛳️ Requirements

• Education: Must hold a valid and in-good-standing provincial license as a Registered Nurse or Registered Practical Nurse.

• Experience: A minimum of 3 years’ experience in various cross-functional areas relevant to the position.

• Familiarity with specialty services and drug delivery options.

• Previous experience supporting Oncology and Virology programs is highly preferred.

• Knowledge of the healthcare landscape, including both private and public payers.

• Must be self-motivated and team-oriented.

• Ability to travel and access a personal vehicle/ability to drive.

• Strong capability to manage change, ambiguity, and work in a fast-paced, evolving environment.

• Excellent collaboration skills and efficiency in working across organizations to meet priorities.

• Strong presentation skills are essential.

• Compliance-focused; understanding of relevant industry codes, laws, and regulations.

• Proficiency in English is required for effective communication with internal and external stakeholders.

🏝️ Benefits

• Epic Work-Life Balance: Flexible remote work options as we prioritize your time and well-being.

• Growth Opportunities: Dedicated to fostering a culture of growth where every team member is encouraged to acquire new skills, broaden their knowledge, and advance their careers.

• Vibrant Culture: With over 1,500 team members across Canada, we consistently maintain an above-industry engagement score year over year by utilizing a monthly pulse survey.

• Attractive Compensation: Competitive salary, incentive program, and a comprehensive benefits package.