Patient Services Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the primary point of contact for both new and existing CommUnityCare patients

• Deliver outstanding customer service

• Schedule, reschedule, and cancel appointments for physicians and patients

• Optimize the use of CommUnityCare resources through effective scheduling techniques

• Conduct interviews with new patients and/or their representatives

• Collect patient demographic details and insurance information

• Recognize urgent scheduling requirements and prioritize them accordingly

• Address and resolve patient inquiries

• Assist with financial screening services

• Ensure a positive experience for patients through professional interactions

⛳️ Requirements

• High school diploma or equivalent qualification

• Minimum of 1 year of experience in a medical or call-center environment is required

• Proficient typing skills with a minimum speed of 45 wpm

• Previous experience in scheduling, registration, billing, or as an administrative assistant

• Bilingual proficiency in English and Spanish is highly preferred

🏝️ Benefits

• Outstanding customer service provided to all patients

• Appointment scheduling assistance

• Information regarding the status of patient prescriptions

• Serving as a single point of contact for community providers

• Communicating messages to clinic staff as necessary