Patient Services Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Engaging with clients, medical assistants, and nurses within the organization.

• Upholding client and employee confidentiality in compliance with HIPAA regulations.

• Clarifying treatment procedures to patients and offering follow-up education.

• Managing a multi-line phone system, scheduling appointments, or directing calls to the relevant department.

• Handling a high volume of incoming calls.

• Reviewing voicemails and returning customer calls.

• Maintaining daily email correspondence with patients, vendors, and co-workers.

• Organizing and ensuring the cleanliness of workspaces, supplies, and equipment.

• Delivering customer service while employing problem-solving skills to address client complaints and providing follow-up to guarantee satisfaction.

⛳️ Requirements

• Over 1 year of experience in healthcare is preferred.

• High School Diploma (an associate degree in healthcare is preferred).

• Capability to apply active listening and problem-solving skills to deliver outstanding customer service.

• Strong interpersonal skills and the ability to collaborate with individuals at all levels.

• Excellent written and verbal communication skills, including phone and email etiquette.

• Proficient in quickly learning and utilizing various computer programs.

• Ability to prioritize tasks and manage multiple responsibilities effectively.

🏝️ Benefits

• Paid Time Off (PTO)

• Paid Holidays

• Medical Insurance

• Dental Insurance

• Health Insurance

• Employee Discounts on services