Care Coordinator

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Assist in the General Case Management Process within the Case Management Department.

• Initiate the outreach cycle and document in electronic records and/or member referral status.

• Accurately recognize when to escalate issues.

• Monitor, manage, and prioritize member needs.

• Provide education and coaching to members, their families, and/or caregivers.

• Aid members in scheduling appointments, tests, screenings, and transportation.

• Effectively communicate with external stakeholders and vendors as necessary.

⛳️ Requirements

• High School diploma.

• 3-5 years of experience in a professional setting.

• Experience in a healthcare environment, particularly in managed care, is highly preferred.

• Strong understanding of Clinical Services departments.

• Proficient computer skills, including Microsoft Word, Excel, email applications, and Intranet.

• Familiarity with PowerPoint, Access, Visio, and other software applications is desirable.

• Capability to manage multiple demands and effectively balance various priorities.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Retirement plans.

• Paid time off.

• Employer-paid life and disability insurance, with additional buy-up coverage options.

• Tuition assistance program.

• Well-being benefits.

• Comprehensive benefits package to support career development, individual and family health, and financial wellness.