Patient Services Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Supervise and coordinate all aspects of patient services, including appointment scheduling, management of patient records, and addressing billing inquiries.

• Interact with patients through phone, email, and other communication channels to resolve their questions, concerns, and requirements.

• Ensure the accuracy and currency of patient records while maintaining compliance with HIPAA regulations.

• Work collaboratively with the healthcare team to facilitate a streamlined and efficient patient experience.

• Assess and monitor patient satisfaction, addressing any arising issues or concerns promptly.

• Formulate and execute strategies aimed at enhancing patient services and improving the overall patient experience.

• Provide training and supervision to staff members regarding patient service protocols and procedures.

• Keep abreast of industry trends and best practices related to patient service management.

⛳️ Requirements

• A Bachelor's degree in healthcare administration, business management, or a related discipline.

• A minimum of 2-3 years of experience in managing patient services, preferably within a healthcare environment.

• Exceptional communication and interpersonal abilities.

• Strong organizational and time-management skills.

• Proficiency in electronic medical records and patient scheduling systems.

• Familiarity with HIPAA regulations and laws protecting patient privacy.

• Capability to work independently and remotely while also being an effective team player.

• Strong problem-solving and critical thinking skills.

🏝️ Benefits

• 401(k)

• Dental insurance

• Flexible schedule

• Health insurance

• Paid time off

• Parental leave

• Vision insurance