Patient Services Agent, Call Center

This is a fully remote position, open to applicants in Florida, +4 more locations.

📋 Description

• Handle incoming and outgoing customer service calls related to patient scheduling and general inquiries.

• Address patient inquiries following the ChenMed core care model.

• Elevate issues and concerns as needed.

• Make timely decisions in line with departmental standards, procedures, and policies.

• Record interactions utilizing web-based technology.

• Deliver prompt and accurate service to foster business relationships and enhance loyalty.

• Collaborate with colleagues across various departments to ensure VIP customer service and positive patient experiences.

• Assist with initiatives and medical centers throughout ChenMed entities.

• Carry out additional duties as assigned or modified by management.

⛳️ Requirements

• High school diploma or GED equivalent is mandatory.

• A minimum of 1 year of customer service experience is required.

• Experience in a call center or similar customer service role is advantageous.

• Preferred 3 years of experience in a call center environment.

• Preferred 1 year of experience in a healthcare setting.

• Must live within the Continental United States and in a state where the company is registered as a legal entity.

• Familiarity with web-based customer relationship management systems.

• Competent-level business acumen.

• Thorough knowledge of general/core job-related functions, practices, processes, procedures, techniques, and methods.

• Outstanding verbal communication skills, including active listening.

• Excellent organizational and multitasking abilities.

• Capability to work effectively in a demanding environment.

• Proficient in keyboarding and the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

• Availability and willingness to work overtime when needed.

• Spoken and written fluency in English; bilingual skills are an advantage, particularly in Spanish, Creole, or Vietnamese.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for career development and advancement.

• Excellent work-life balance.

• Potential bonuses or commissions may be available.