Patient Service Resolution Representative

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Manage a significant volume of incoming calls from patients, their representatives, attorneys, and insurance providers.

• Effectively assess the needs of callers and resolve inquiries in a prompt and accurate manner.

• Investigate and document billing issues by adhering to established standard work policies, procedures, and departmental resources.

• Implement escalation protocols when necessary to handle complex accounts.

• Clearly convey USACS billing policies as they pertain to patient accounts.

• Identify billing concerns and take proactive measures to mitigate any negative effects on patients, the department, or the company.

• Uphold strict confidentiality and professionalism in alignment with HIPAA regulations and the USACS Code of Conduct, House Rules, Missions, and Values.

• Execute various tasks, including but not limited to: researching accounts, processing payments and adjustments, and managing incoming correspondence from patients, attorneys, and insurance companies.

⛳️ Requirements

• High school diploma or equivalent is required.

• Experience in call centers, customer service, medical insurance, or billing is advantageous but not mandatory.

• Capability to deliver the highest level of customer service to patients, hospital personnel, and colleagues.

• Excellent phone communication skills and active listening abilities.

• Flexibility to adjust communication styles to accommodate various caller types.

• Proficient in Windows applications, including Excel, Word, and Outlook.

• Familiarity with medical insurance terminology; knowledge of ICD-10 and CPT coding is a plus.

• Basic mathematical skills for performing calculations related to payments and balances.

• Strong multitasking, prioritization, and time management skills.

• Must be self-driven with the ability to work both independently and collaboratively.

• Comfortable in a fast-paced and dynamic work environment.

🏝️ Benefits

• Options for medical, dental, and vision insurance.

• Health savings accounts (HSA) and flexible spending accounts (FSA).

• 401(k) with contributions from both employees and employers.

• Paid time off, which includes vacation, sick leave, and company holidays.

• Paid parental leave and family support benefits.

• Short-term and long-term disability insurance.

• Life and accidental death & dismemberment (AD&D) insurance.

• Employee assistance programs and wellness resources.