Patient Sales Coordinator

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Promptly respond to incoming inquiries and leads from patients.

• Conduct follow-up communications via calls, emails, and messages.

• Inform prospective patients about consultations, coaching services, and the GUIDE Program.

• Assist patients with the scheduling and enrollment procedures.

• Follow up with eligible patients to help them complete their GUIDE Program enrollment.

• Maintain regular communication and build relationships with prospective patients and their families.

• Act as a liaison between the marketing and medical/operations teams.

• Coordinate outreach efforts in line with clinic scheduling availability and operational processes.

• Provide insights regarding patient concerns, trends, and obstacles to conversion.

• Keep accurate records of documentation and communications in internal systems.

• Monitor outreach activities, conversion rates, and enrollment metrics.

• Identify areas for improvement in onboarding and patient conversion processes.

• Support clinic growth initiatives through organized outreach efforts.

• Assist with community relationship-building and patient engagement initiatives as needed.

• Manage incoming new patient inquiries and follow up with previously contacted individuals.

• Close sales with interested prospects.

• Identify current patients potentially eligible for the Medicare program.

• Re-engage with patients.

• Promote the GUIDE program.

⛳️ Requirements

• Excellent written and verbal communication skills in English.

• Experience in sales.

• Compassionate and empathetic demeanor.

• Strong interpersonal skills and ability to build relationships.

• Background in healthcare outreach, patient coordination, customer success, enrollment support, sales, or marketing coordination.

• Ability to communicate with empathy and professionalism with patients and their families.

• Highly organized, proactive, and detail-oriented.

• Comfortable with consistent outbound follow-up and patient communication.

• Capable of working independently while collaborating across teams.

• Reliable internet connection and a dedicated remote workspace.

• Availability to work Monday to Friday, from 8:00 AM to 5:00 PM Pacific Time.

• Ability to uphold HIPAA compliance and confidentiality.

• Must reside in Latam.

• **Nice-to-Haves**

• Experience with healthcare enrollment or Medicare-related programs.

• Background in functional medicine, wellness, senior care, or cognitive health sectors.

• Familiarity with CRM or EHR systems.

• Experience with:

• - Cerbo EHR

• - RingCentral

• - Slack

• - Experience in healthcare marketing coordination or lead management.

🏝️ Benefits

• Opportunity to make a meaningful impact in patients’ lives.

• Flexible work environment with remote opportunities.

• Competitive compensation package.

• Access to professional development and growth opportunities.