Patient Onboarding Associate – Call Center

This is a fully remote position, open to applicants in Alabama, +14 more states.

📋 Description

• Act as the initial point of contact for both new and returning patients.

• Respond to incoming calls and arrange appointments with network physical therapists.

• Provide outstanding customer service in a dynamic, metrics-oriented call center environment.

• Oversee patient registration, scheduling, rescheduling, and communication with healthcare providers.

• Gather and record patient demographics, medical history, insurance details, and appointment specifics.

• Manage inbound and outbound calls and emails with empathetic, solution-oriented support.

• Utilize various systems for data entry, screen sharing, and patient assistance.

• Adapt to evolving processes, technology, and business priorities.

• Operate independently in a remote setting while sustaining productivity, accountability, and adherence to schedule.

• Ensure a distraction-free home office environment.

• Achieve quality, productivity, and performance standards.

⛳️ Requirements

• Minimum of 1 year of office administrative experience required.

• Preferred 1 year of experience in a call/contact center or other high-call-volume environments.

• Strong customer service and interpersonal communication skills.

• Proficient in Google Suite.

• Highly detail-oriented.

• Capability to multitask effectively in a fast-paced work environment.

• High School Diploma or equivalent is required.

• Must be eligible to work in the US without any restrictions.

• Reliable, high-speed internet connection is necessary.

• A backup internet option is also required.

• Candidates must reside more than a 50-mile radius from the Nashville office for this fully remote position.

• Must live in a qualifying U.S. state due to employment and tax regulations.

🏝️ Benefits

• Consistent, fixed work schedule.

• Options for various part-time shifts.

• Emphasis on work-life balance.

• Enjoy a fun, collaborative, and supportive work culture.

• Realistic opportunities for career advancement.

• Hybrid/remote work options available.

• Employee referral program.

• Medical, dental, and vision benefits commence on the first of the month following the start date.

• 401(k) plan available.