Patient Office Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to inquiries and gather information from patients via phone.

• Address patient needs and requests regarding appointments, services, and support.

• Organize patient appointments within each region while considering travel times for optimal efficiency.

• Confirm patient appointments and keep appointment calendars updated and accurate.

• Register patients with third-party entities as necessary.

• Enter and maintain detailed patient notes in the Practice Management software.

• Distribute electronic Patient Intake Forms to new patients.

• Provide patients with location details and directions.

• Collaborate with Providers to ensure a smooth and efficient patient experience.

• Check the status of orders through internal systems and third-party partner portals.

• Keep current information on manufacturers and third-party providers.

• Develop professional relationships with regional third-party contacts.

• Maintain an understanding of key functions within related internal departments and teams.

• Foster positive feedback from external patient reviews.

• Respond to and follow up on emails, calls, and voicemails within a 24-hour timeframe.

• Participate in company meetings through video conferencing technology.

• Ensure HIPAA compliance in all interactions with patients.

⛳️ Requirements

• Available full-time from Monday to Friday, 9 AM–5 PM.

• Ideally located in the CST or EST time zones.

• Outstanding phone communication skills.

• Ability to meet documentation and process deadlines.

• Maintain professional and respectful relationships with team members, external partners, and manufacturers.

• Employ an interactive problem-solving approach with patients.

• Respond to and follow up on emails, calls, and voicemails within a 24-hour timeframe.

• Commitment to ongoing improvement through training and enhanced care processes.

• Attend and be punctual for company meetings.

• Proficient in using video conferencing technology.

• Use company-provided devices or equipment for patient communications; personal information and phone numbers are not allowed.

• Strict adherence to HIPAA regulations.

• Acknowledge and review updates to the Employee Handbook.

• Manage lunch and break times throughout each workday.

🏝️ Benefits

• Comprehensive health insurance options.

• Opportunities for professional development and training.

• Flexible work environment.

• Supportive team culture.