Patient Monitoring Technician – RPM

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee patients' health data: consistently analyze incoming health metrics (e.g., blood pressure, heart rate, oxygen saturation) through remote monitoring systems.

• Detect and escalate abnormal readings: identify trends and deviations from standard ranges, marking abnormal and critical alerts, and escalating issues to the relevant healthcare provider for necessary intervention.

• Educate patients and caregivers: offer instructions on the correct usage of remote monitoring devices, clarify the importance of their readings, and promote adherence.

• Manage noncompliance and patient engagement: track patient adherence to the remote monitoring initiative, identify causes of noncompliance, and provide advice and support to boost participation; follow up with patients not consistently transmitting data.

• Document and report: keep precise records of patient interactions, abnormal readings, and escalations; ensure adherence to healthcare policies and regulations, including HIPAA.

• Collaborate with healthcare teams: relay findings, abnormal trends, and patient concerns to physicians, nurses, and care coordinators to enable prompt medical interventions.

• Troubleshoot technical issues: assist patients in resolving connectivity or device-related challenges, ensuring accurate data transmission and device functionality; coordinate with technical support teams as necessary.

• Engage in continuous training and improvement: remain informed about developments in remote monitoring technology and methodologies.

• Serve as a remote monitoring expert; provide support for compliance in remote device management for practice physicians and clinical staff.

• Address other issues relevant to the position.

⛳️ Requirements

• Certification as a Medical Assistant is required.

• Strong skills in patient education.

• Excellent telephone demeanor.

• Self-motivated and able to work independently from home.

• Must be patient, empathetic, dependable, and adaptable.

• Strong interpersonal and written communication skills.

• Excellent documentation and reporting abilities.

• Displays professionalism in all interactions to ensure a positive experience.

• Complies with the Cardiac RMS policy; projects confidence and a positive image.

• Knowledge of HIPAA regulations and a commitment to strict adherence.

• Exhibits empathy towards those served.

• Proficient computer skills.

• Capable of managing multiple tasks simultaneously.

🏝️ Benefits

• Medical, Dental, and Vision coverage (with company contribution).

• Paid Time Off.

• 401k plan.